Policies
We strive to provide the most accurate information to our customers. Typographic or photographic errors are subject to correction. A1 Tarps reserves the right to refuse fulfillment of a product transaction in respect to any product or quantity of products, based solely on its own discretion and in accordance with any and all US and international laws. This right shall exist at all times; even after an order confirmation has been placed. This restriction is subject to change without prior notice under the sole discretion of A1 Tarps.
CUSTOM TARPS
Custom tarp orders are noted at the top of every product page where custom orders apply. All Canvas, Pond Liners, PVC, Insulated and Vinyl Mesh tarps are custom made at the time of purchase and will take up to 15-20 business days before shipping. Custom orders are final sale and under no circumstances will returns be accepted. Once the order is placed all custom tarp orders must be canceled within 24 hours of the purchase date. After 24 hours the product cannot be canceled and no funds will be credited. If you have questions regarding custom tarps, please contact us at (866) 558-8277.
SHIPPING
All shipments are processed in the order received. All orders will be processed and shipped out in 1-3 business days. If your product is being delivered by UPS Ground or by LTL Freight, you can expect your product to arrive in 5-10 business days. Please allow for 5-13 business days for the arrival of the merchandise. This time frame will allow for processing time as well as transit. All next day, second day & three day select orders placed after 2:00 p.m. Pacific Standard Time will be processed and shipped the next UPS business day. If your product is being shipped by LTL Trucking be sure to check the product for any damage or missing items. All discrepancies must be noted on the Bill of Lading and signed by the driver. If there is no notation on the Bill of Lading for damaged or missing items A1 Tarps will not issue credit nor will replacement parts be sent out. ALL ORDERS MUST BE CANCELLED VIA EMAIL
A1 TARPS RETURN POLICY
A1 Tarps offers a 30 day return policy on all products sold with the exception of canopy sales. All canopy sales, including canopy fittings are sold as final sale and cannot be returned under any circumstance. In the event that an individual canopy part is defective, A1 Tarps will replace the defective part upon inspection. All returned merchandise must be in the original packaging with the original receipt before 30 days of the purchase date. Shipping charges to our returns department are the responsibility of the customer. Upon receiving and inspecting the returned merchandise if the product is determined to be defective a full credit minus the original shipping charges will be applied to the customer's credit card. If any returned item is determined to be damaged due to usage, negligence or acts of nature, credit for that item will be denied. A1 Tarps will not accept returns on merchandise if the original packaging has been altered or if the package is not accompanied by the original purchase receipt. If the packaging on any item has been opened, A1 Tarps will deny any refund attempt. All product returns are subject to a restocking fee of 10 to 25% depending on the size of the original order.
OPEN TARPS
A1 Tarps does not accept open tarp packages. It is the responsibility of the customer to measure the area in which the tarp will be used prior to ordering. Under no circumstances will any tarp return be credited if the package has been opened or altered in any way.
ACTS OF NATURE
A1 Tarps is not responsible for canopies or tarps lost due to acts of nature. Acts of nature include wind, snow, rain, floods, hurricanes, severe storms or any other natural occurring event. It is highly recommended that all canopies be secured to the ground with either weight, rope or tie wire. All tarps should be tightly attached to the canopy frame and bungee ties checked periodically to ensure tightness. If extreme weather conditions are forecasted it is strongly recommended that the canopies tarp is removed until undesirable weather has passed.
DEFECTIVE ITEMS
If you receive a shipment that contains a Manufacture defective item, alert customer service and return the product within 30 days with the original receipt. All returned shipping charges are the customer's responsibility. Once the returned item(s) have been inspected and determined to be defective due to manufacturing, all return shipping costs will be credited back to the customer. Defective merchandise does not include damage due to acts of nature, negligence or improper use. All merchandise determined to be defective will be replaced free of charge to the customer. All canopy sales are final, however if there is a defective part(s) to the canopy A1 Tarps will be pleased to replace the defective individual part, and not the canopy as a whole. All replacement shipments will not leave our location until the returned or defective merchandise is received by our returns department. Torn grommets are not considered a manufacturer defect.
a1@a1tarps.com